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Borrower Hardship Assistance

If you are facing hardship we encourage you to contact your local branch as soon as possible to seek advice on options to deal with your circumstances. You can also contact us on 1300 366 565 from 8:30am to 4:30pm, Monday to Friday.

The Customer Owned banking Code of Practice

The Customer Owned banking Code of Practice(COBCOP) is the code of practice for Australia's credit unions, mutual banks and mutual building societies.

Learn more about The Customer Owned banking Code of Practice

  Additional Information

Ask HorizonCall 1300 366 565