Customer Satisfaction

Horizon Credit Union consistently tops customer satisfaction ratings

The latest Roy Morgan Customer Satisfaction poll shows that credit unions and building societies continue to strongly outperform the major banks. Of building society customers surveyed, 88.5 per cent said they were satisfied with their building society; and of credit union customers surveyed, 85.7 per cent confirmed they were satisfied with their credit union.

That’s compared to only 71.4 per cent of satisfied customers from the major banks.
Horizon Credit Union values our members and being a mutual, we exist for them. We pride ourselves on our excellent personal service.

Jon Stanfield, Horizon Credit Union General Manager said Australians need a friendly, reliable and trustworthy alternative in the banking market to the Big Four Banks.

Being a mutual we exist solely for our members – we are not publicly listed so we don’t exist to maximise profits to pay shareholders – unlike the banks.
As a mutual, each member is an owner in our business. We look after our members and seek to meet all their banking needs. We put our profits back into better service, fairer fees, competitive products and into our local communities as well.

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